FAQ

Most frequent questions and answers making a booking with Dubai Vacation Homes

When you make a booking, you enter into a legal contract with ourselves and with the owner of the holiday property. Please see our Booking Conditions for further details.

Booking Cancellation by The Guest

Any cancellation or amendment request must be sent to us in writing, by email or post, and will take effect on the day we receive the written request.

Cancellation Fees

30 days or more before the arrival date = 10% of the booking price.
29 – 15 days before arrival date = 50% of the booking price.
14 days or less before arrival date = No refund.
There will be no refund if the Guest voluntarily decides to stop using the Property and any services included in the Booking before the end of their stay.

Changes by the Operator

In case the Property could not be occupied because of unforeseen reasons, not attributable to the Operator, the Operator has the right to substitute the original Property with others with the same or superior characteristics, without any additional payment.

We love it when families come and enjoy time together at a property, but if you want to book one then you will need to be at least 18 years of age.

Please see the Booking Conditions for more information.

To complete a booking, you will need to provide your full name, email address, phone number, home address and payment details. We will also ask you to provide certain information about the guests who are traveling with you to help us manage your booking as efficiently as possible for example if it’s affected by Covid-19 related travel restrictions.

If you want to celebrate a significant occasion in style, or simply get together and catch up with your loved ones, we can provide access to collections featuring large holiday homes. These properties sleep at least eight people. Simply put the number of people in your group in the search field.

Alternatively, contact us directly and our friendly Reservations team will be able to assist you.

For any planned event (such as a party, celebration, or meeting) at a property, it is important that you seek consent, before you book, from us to avoid any problems or potentially a cancellation of your booking.

Please contact us regarding any planned event.

The maximum capacity of a property is clearly stated in the property description. You must not allow more people than stated to stay overnight at the property. For more information, please refer to the Booking Conditions.

We will ask for you to provide group information (household, name, and age of all guests within your party). This helps us manage your booking as efficiently as possible during for example, times when Covid-19 travel restrictions applied.

To provide your group information, please log in to your account and complete your details.